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DOMESTIC RETURN POLICY
Cosplay11 offers free returns on all orders within 30 days of date of package reception. To initiate return:
CANADIAN RETURNS
Cosplay11 will gladly accept returns from our Canadian customers within 60 days of package reception. Customer is responsible for all shipping charges and agrees to use a shipping service that is trackable and insured. A refund for the cost of the item(s) being returned will be issued within 7 days of package reception. Shipping and customs charges will not be included in your refund.
INTERNATIONAL RETURNS
Cosplay11 will gladly accept returns from our international customers within 60 days of package reception. Customer is responsible for all shipping charges and agrees to use a shipping service that is trackable and insured. A refund for the cost of the item(s) being returned will be issued within 7 days of package reception. Shipping and customs charges will not be included in your refund.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.