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Placing Your order
1.How do I place an order?
Please, if your item comes in different sizes or colors, carefully choose your correct size or color choice before clicking “Add to Bag”. You will then be directed to our Cart page where you can review your item(s) and proceed to Enter Shipping Address to process your order.
2.Can I ship the products to an address that does not match my billing address?
Yes, definitely! During the checkout process you can enter any shipping address and specify a different billing address.
3.Do I have to have an account to place an order?
No, accounts are totally optional.
4.When will I get my order?
Please note that we require 1 to 3 working days on average to fulfill your order before dispatching it. Rest-assured we are doing everything in our power to get your order to you as soon as possible! Once your order is dispatched, depending on your country or region, estimated delivery time is between 14 to 21 business days. Please consider any holidays that might impact delivery times.
Payments, Pricing & Promotions
1.What methods of payment do you accept?
We accept Paypal and Credit Cards Payment now,all prices and orders are listed and processed in US Dollars.
2.Why am I charged before my order has shipped?
Our payment provider automatically & securely processes your order immediately after it is placed.
Shipping & Delivery
1.How much does shipping cost?
We offer Free Shipping(it means you don't need to pay extra shipping cost) in United States ,Canada,United Kingdom and Australia.
(Please note we do not sell and ship products to other place except above list countries on cosplay11.com recently)
(Please note, duties and other international shipping charges are non-refundable)
2.What if I didn’t receive my order after 14-21 business days from the moment of getting the shipment notification?
Please don’t worry – slight delays in shipment may occur due to, for instance, upcoming or current holidays that are not working days of post and delivery services. Moreover, keep in mind that it might take a considerable time for the customs of your country to check your package. If your delivery is significantly late, or you’re experiencing problems with tracking your order, please contact us at firstname.lastname@example.org, We would be glad to help you at any time!
1.What is your return policy?
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. Some products have different policies or requirements associated with them.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
1.What is your refund policy?
Once your return is received, we will send you an email to notify you that we have received your returned item. You will receive a refund in the form of a credit to your original payment method within 5-7 Business days of us receiving your return.